Paying for Wi-Fi at a hotel bother you? Or how about the lack of soundproofing in your room or the distance to the nearest ice machine?
For the past five years, Frequent Business Traveler magazine has set out to uncover what really bugs travelers about their hotel stays. The online study, conducted in partnership with FlyerTalk, the world’s largest travel community, and ExpertFlyer, a provider of air travel information tools, seeks to discover the latest trends in guest dissatisfaction and confirm those which consistently top the list year-after-year.
This year’s survey, at http://accura.cc/xrka3j, is open to all travelers and asks participants to rank their hotel-related peeves from a list of “popular peeves” documented by research conducted over the past five years. Last year’s Hotel Pet Peeves survey received over 1,500 responses from frequent travelers across the globe.
“Those who travel frequently know the ins-and-outs of hotels, asking for a room away from elevators, ice machines, and noisy environments, for example,” said Jonathan Spira, editorial director at Frequent Business Traveler. “However, sometimes even subtle nuances in basic design between hotel chains such as bathroom layout, lighting, and TV remotes can frustrate even the most patient of travelers. Each year we look forward to seeing what new peeve makes the list and which continue to be timeless favorites.”
Some of the survey’s biggest fans are hotel general managers who view the report as a wake-up call about what their guests want and expect from their hotel stay.
