Changi Airport Singapore was named as the World’s Best Airport by air travellers for the third consecutive year at the recent Skytrax 2015 World Airport Awards, held at Passenger Terminal EXPO in Barcelona, Spain. For those in our community who travel frequently to Asia we are sure this comes as no surprise. The Editors here at Going Global love transiting through Singapore. Check out our episode on Singapore with behind-the-scenes access to Chiangi right here.
Also of little surprise is the fact that six of the top 10 airports in the world as rated by passengers are in Asia. Clearly the continent knows how to build and operate airports.
1 Singapore Changi Airport
2 Incheon International Airport
3 Munich Airport
4 Hong Kong International Airport
5 Tokyo International Airport (Haneda)
6 Zurich Airport
7 Central Japan International Airport
8 London Heathrow Airport
9 Amsterdam Schiphol Airport
10 Beijing Capital International Airport
Attending the Awards event in Paris, Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said “It is a great honour to be named World’s Best Airport by Skytrax for the third year running. This recognition is particularly pleasing for us as it comes at a time of transformation at Changi Airport. We are undertaking a number of significant development projects including Terminal 4 and Jewel Changi Airport, with some works taking place amid ongoing airport operations. We are most grateful to all our passengers and partners who have, nonetheless, continued to give us their strongest support. Thank you for your affirmation and understanding.”
Changi Airport enjoyed double success at the Awards receiving the award as Best Airport for Leisure Amenities. The vast array of leisure and entertainment facilities are a unique, stand-out feature for Changi Airport, and underline the dedication of this airport to ensure maximum levels of passenger satisfaction.
“To win this prestigious award three years in succession is a remarkable achievement for Changi Airport Singapore, and underlines its popularity amongst air travellers as the world’s Best Airport,” said Edward Plaisted, CEO of Skytrax. “Changi Airport lives up to its reputation as the world’s Best Airport and rather than dwell on earlier success, the airport continues to innovate and concentrate on making the customer experience in the airport environment the most enjoyable. It is therefore no surprise to see it named again by global travellers as the world’s favourite airport. Changi Airport offers today’s airport customers real delights and surprises that are in many instances quite unique.”
The Best Airports defined by Passenger numbers are:
SIN : Best Airport 50 million+ passengers
ICN : Best Airport 30-40 million passengers
ZRH : Best Airport 20-30 million passengers
YVR : Best Airport 10-20 million passengers
NGO : Best Airport 5-10 million passengers
DUR : Best Airport under 5 million passengers
We always find the Skytrax World Airport Awards to be a good barometer of traveller’s preferences. This year’s results were based on 13.02 million customer responses covering 550 airports worldwide. The survey evaluates customer satisfaction across key performance indicators such as check-in, arrivals, transfers and shopping facilities.