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The Secret Lives of Airport Lounges
In the bustling terminals of the world’s busiest airports, a hidden world thrives behind frosted glass doors and discreet entrances. ... -
Why We’re Not Going For Elite Status This Year
Airline elite status in 2025 is not what it used to be. Once the hallmark of a savvy, loyal traveler, ... -
U.S. Department of Transportation Secures Major Protections in Alaska Airlines-Hawaiian Airlines Merger
The U.S. Department of Transportation (DOT) has successfully secured a set of binding and enforceable public-interest protections from Alaska Airlines ... -
USDOT Investigates Major Airlines’ Rewards Programs
Earlier this week, the U.S. Department of Transportation (DOT) initiated an inquiry into the rewards programs of the four largest ... -
Frequent Flyer Programs Deliver Lower Reward Value Than In The Past
As the world of air travel evolves, frequent flyer programs are increasingly offering less value to their members, a trend ... -
Unlocking the Value of Membership-based Organizations: A Deep Dive
Membership-based organizations occupy a unique space in the landscape of consumer-brand relationships. Unlike traditional commercial loyalty programs, these entities cater ... -
Holiday Travel 2023: What You Need to Know
The holiday travel season is already here, and this year it’s set to be a litmus test for airlines, travel ... -
The Insider’s Guide To Delta SkyMiles Changes
Delta is making some significant changes to its SkyMiles program in 2024, which will impact travelers in a variety of ... -
Navigating Travel Loyalty Programs: The Modern Dilemma
In the ever-evolving landscape of travel, loyalty programs have long been heralded as a path to exclusive benefits and rewards ... -
The Loyalty Game 2023 Edition
In the world of travel, loyalty used to be everything. But in 2023, it’s not quite as clear cut. Airlines ...